Shipping policy

Shipping Policy

Processing Time
All orders are processed and dispatched within 1-2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time
Once dispatched, delivery typically takes 8-10 business days, depending on your location. Please note that delivery estimates are not guaranteed and may vary due to circumstances outside our control, such as weather, customs processing, or courier delays.

Order Tracking
As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays
While we work hard to get your order to you as quickly as possible, occasional delays can happen with couriers, customs, or during high-demand periods (e.g., holidays). If your order is significantly delayed, please contact us at [insert support email] and we'll help track it down.

Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer, but we're happy to help however we can if this happens.

Questions
If you have any questions about your order or shipping, reach out to us at support@coldnap.com and we'll get back to you as soon as possible.